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Customer Service

Interventions & Prices

Why your watch needs the best care

Your OMEGA watch was conceived to stand the test of time. It will accompany you through life and continue to give you the time with beauty and precision, if it regularly receives the best care. The service frequency depends on the use of the watch and the environment in which it is worn. The water resistance can, for example be affected by ageing of the gaskets or by an accidental shock. Therefore, we recommend that you have the water resistance checked once a year and a complete service performed every 5 to 8 years. Your OMEGA boutique or authorised service centre will be happy to take care of your watch and answer your questions.

Service warranty

We give you a two year warranty on each intervention

We offer a twenty-four (24) month warranty on the work carried out. In the event of a fault covered by this warranty, we will, at our discretion and without cost, repair or replace any spare parts and/or rectify any faults as identified by our customer service. All other rights resulting from the faulty execution of our services are expressly excluded. This warranty does not cover normal wear and tear or damage caused by accidents, lack of care or negligence. This warranty is rendered void if the work is carried out on the watch by persons who are not authorised to do so by OMEGA SA.